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The Magic Words You Should Think But Never Say

No matter the tone a customer has with you on Twitter, be tactful first. Tact is what keeps a Twitter conversation at a whisper; nastiness is what makes a Twitter conversation go viral.
Remember, you as the business have more to lose than the customer does. That’s why you eat crow and collect the dough. Continue reading


10-book-30-day challenge: Final Results

So I must tell you, gentle reader, I failed in my efforts to finish 10 books in 30 days. I did manage to read the following.  You can read my mini-reviews here and here. Made to Stick by Chip Heath & Dan Heath Traffic: Why We Drive the Way We Do (and What It Says … Continue reading

Popcorn cookie (yeah, that’s right)

A conversation at work: “Someone should make a popcorn cookie,” I announced. Silence. “Hunh. I’m not sure if that sounds good. I can’t tell if I like it or if I’m offended.” said Ashley, our intern. “It would be awesome.  Think about it, people love cornbread, even more when it’s all sweet. Why not a … Continue reading

Ed Hardy is just so super. #nonotreally

The enemy has never been easier to spot; you might as well be wearing a bumper sticker that says “Conversation with me will suck, even if you’re skunk drunk.” Continue reading